sitejabber.com: A Biased Review Site

Visit my website about sitejabber: sitejaber.iNFO

How I discovered that sitejabber coveres up fraud

The review site sitejabber.com ought to provide an independent and unbiased view on online businesses. Unfortunately, this is not the case.

By investigating internet love scam, I also looked at reviews on sitejabber.com and wrote critical reviews on sitejabber.com myself. This way I found out how sitejabber covers up fraud.

Have you ever thought about why ratings on the review site sitejabber.com are so high? Myself, I feel most motivated to write a review after I have gotten really disappointed by a service or purchaise. In cases when everything goes well, we usually think little about writing a review. Therefore critical reviews should be overrepresented on a review site. However, at sitejabber, we see just the opposite. If you open sitejabber.com just five-star reviews show up:

Screenshot from my browser, when opening sitejabber.com on December 5th 2021.

sitejabber is a commercial company. sitejabber earns money through cooperations with business websites which benefit from positive reviews on sitejabber. Obviously, this makes sitejabber biased. Critical reviews with low ratings just interfere with sitejabber’s business model. And this is where the bias starts. If you read sitejabber’s slogan carefully to the end, the last word reveals what they care about:

Screenshot of sitejabber’s link on social media platform Viber.

Critical reviews secretly disappear

I wondered why at sitejabber I could not find critical reviews about websites with obviously shady businesses practices. I put my own critical reviews on sitejabber and thought others could read my reviews. When I told others, to look for my critical reviews on sitejabber.com, they could not find them. I tried to contact sitejabber several times, but never got any response, except from automated messages. In contrast to Trustpilot, never ever, someone from sitejabber responded to me.

Probably, when the reviewed website’s manager contacts sitejabber and complains about a critical review, this critical review will be hidden from the public. It is the first level of bias at sitejabber: Prompt response to business complaints but no response to critical customers. This is my repeated experience.

By taking offline critical reviews sitejabber obviously helps fraudulent business practices to remain undiscovered. However, it is worse: The author is not even been notified.

sitejabber covers up their own censorship

As soon as you have logged in at sitejabber.com, all your reviews are visible for you. Also, your reviews counts for the overall rating of businesses. However, for another visitor, your reviews might be suppressed. sitejabber may even show different ratings to others than to you.

If you write a review on sitejabber, you will be informed by email, when sitejabber receives your review. When your review goes online, sitejabber sends you another email. These steps are standard procedures and such notifications are not very interesting for the author. In contrast, if sitejabber takes your review offline, sitejabber will not tell you. sitejabber even creates a different version of their website for you. This different version makes you believe that all reviews are visible on sitejabber.

Not enough that sitejabber covers up critical reviews. sitejabber even hides this censorship systematicaly to the authors of critical reviews. This is not a random mistake in the system. I consider this fraudulent deception.

Example

This example shows how sitejabber suppresses my critical review on 1matching.com. The two screenshots testify how sitejabber shows different results about 1matching:

sitejabber’s page on 1matching.com for my account
sitejabber’s page on 1matching.com for others

In this example, sitejabber calculates a rating of 3.5 stars for me. To others, sitejabber shows a clean five-star rating. Also, my review on 1matching.com is not visible for others. The following snippets show the differences:

For me:

For others:

Find out yourself

You do not need to believe me. You can find out yourself. Write a critical review on sitejabber and see what will happen. Contact sitejabber and find out how they respond.

And please let others know, what you find out. You can write a comment or send me an email. Please include a screenshot if possible.

Ironic reality

While writing this article, this morning, I logged into sitejabber and the first review sitejabber showed me was about sitejabber’s competitor ebay:

This page showed up when logged into sitejabber on December 5th 2021. The headline of Sally’s review on ebay reads: „Ebay is no longer safe. Ebay now allows sellers to have feedback removed on request“

Today, sitejabber teaches me how competitor ebay removes critical reviews. The difference between sitejabber and ebay is the following: On ebay, Sally can see that her review has been removed. sitejabber goes one step further and tricks you into believing that they appreciate your critical view.

Reviews on sitejabber

Lies don’t travel far. Today, I opened sitejabber.com and searched for „sitejabber.com“. Yes, at sitejabber.com you can find reviews on sitejabber itself. I looked for the one-star reviews and found a lot of them telling exactly the story I am telling here.

You can see these reviews yourself on sitejabber.

You can also find these reviews archived on archive.org (captured 2021-12-05).

Ein Gedanke zu “sitejabber.com: A Biased Review Site

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